Defective service was provided by partially paying the insurance claim amount to the credit institution. The Consumer Commission in Ratnagiri ordered that the insurance company should compensate him. 2 lakh 64 thousand Rs. The insurance company should pay. 25 thousand for mental and physical distress, Rs. 15 thousand for complaint application expenses. The consumer commission decided to pay. Shivchaitanya Credit Union at Khed filed a complaint against the New India Insurance Company with the Consumer Commission at Ratnagiri. The complaint was heard before the commission chairman Arun Gaikwad, member Swapnil Medhe, member Amrita Bhosale. There is a branch of the credit institution at Chiplun and in July 2021 water entered the branch of the credit institution due to heavy rains and floods. 19 Lakh 99 thousand Rs. Damaged. 75 thousand after completing the documents. This amount was credited to the account of the credit institution by the insurance company. Another 1 lakh 87 thousand Rs. Classified in the branch of the credit institution. The credit institution knocked on the doors of the consumer commission to get the amount of 17 lakhs. www.konkantoday.com